Know Your Rights

Your Rights & VA Laws
Virginia law is very specific in protecting your right to choose the repair facility of your choice. It is illegal for an insurance company to tell you where you need to have your vehicle repaired or discourage you from taking your vehicle to the body shop of your choice.

Your Rights

  • You have the right to choose your repair facility.
  • You may be entitled to a rental vehicle. This rental should be of comparable value to your vehicle.
  • You have the right to insist on Original Manufacturer’s Parts

VIRGINIA LAW:

Approved March 16, 2003
Be it enacted by the General Assembly of Virginia:

1- That §38.2-517 of the Code of Virginia is amended and reenacted as follows:
§ 38.2-5U. Unfair: settlement practices; replacement and repair: penalty.

A. No person shall:

I. Require an insured or claimant to uti1ize designated replacement or repair facilities or services, or the products of designated manufacturers, as a prerequisite to settling or paying any claim arising under a policy or policies of insurance: or

2. Engage in any act of coercion or intimidation causing or; intended to cause an insured or claimant to utilize designated replacement or repair facilities or services, or the products of designated manufacturers, in connection with settling or paying any claim arising under a policy or policies of insurance;

3. Fail to disclose to the insured or claimant, at such time as it recommends the use of a designated motor vehicle replacement or repair facility or service, or products of a designated manufacturer; in connection with settling or paying any claim arising under a policy or policies of insurance, that the insured or claimant is under no obligation to use the replacement or repair facility or service or products of the manufacturer recommended by the insurer or by a representative of the insurer; or

4. Fail to disclose to the insured or claimant, at such time as it recommends the use of a designated motor vehicle replacement or repair facility in connection with settling or paying any claim arising under a policy or policies of insurance, that the insurer has a financial interest in such replacement or repair facility, if the insurer has such an interest.

B. This section shall, not be construed to require an. insurer to pay an amount for motor vehicle repair services or repair products necessary to properly and fairly repair the vehicle to its pre-loss condition that is greater than the prevailing competitive charges for equivalent services or products charged by similar contractors or repair shops within a reasonable geographic or trade area of the address of the repair facility. Offering an explanation of the extent of an insurer’s obligation under this section to its policyholder or third-party claimant shall not constitute a violation of this section.

C. Any person violating this section shall be subject to the injunctive, and enforcement provisions of Chapter 2 ( 38.2-200 et seq.) of this title. The Commission shall investigate, with the written authorization of the insured or claimant, any written complaints received pursuant to this section, regardless of whether such written complaints are submitted by an individual or a repair facility. For the purpose of this subsection, any insurance company utilizing a third party shall be held accountable for any violation of this section by such third party.

2. That the provisions of this act shall apply to motor vehicle insurance policies issued or renewed on or after July 1, 2003.